VideoSynq Privacy Policy

Customer Content

For purposes of this Policy, "Customer Content" means content submitted to the Service by you or on your behalf, including articles, documents, presentations, URLs, RSS feeds, scripts, prompts, images, audio, video, and other materials submitted for processing. It also includes information and metadata associated with your content and generated outputs where applicable.

Customer Content may contain personal data or confidential, proprietary, or commercially sensitive information. You are responsible for determining whether you have the appropriate rights, permissions, and lawful basis to submit such content to the Service.

VideoSynq processes Customer Content only as necessary to provide, maintain, secure, and operate the Service, comply with applicable law, and perform the other purposes expressly described in this Policy. We do not use Customer Content to train our own AI models unless we separately disclose this practice and obtain any consent required by applicable law.

(A) Information Supplied by Users

When you use the Service, you may submit content feed URLs, RSS feeds, API endpoints, or article sources for the purpose of generating AI-produced video content. We collect and store these submitted URLs and feed configurations as part of your account in order to operate and deliver the Service.

Where you subscribe to a paid plan, we collect billing information necessary to process your payment. Payment transactions are handled by our third-party payment processor and we do not store full card details on our servers. We retain only the information necessary to manage your subscription, such as your billing plan, payment status, and transaction history.

(B) Automatically Collected Information

To improve the responsiveness of the Site, we may use cookies or similar technologies to assign each visitor a unique session identifier, allowing us to understand how users interact with the Site. Unless you voluntarily identify yourself (for example, by signing in), we have no way of linking cookie data to you personally. You may configure your browser to refuse cookies; however, some features of the Site may not function correctly if cookies are disabled.

Our web servers automatically collect limited technical information about your connection to the Internet, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used to deliver the Site to you, maintain the security and performance of our systems, and understand aggregate traffic patterns.

Analytics and Session Recording: We use Google Analytics 4 and Microsoft Clarity to understand how visitors use our Site and to improve performance and user experience. These services may collect information such as pages viewed, device and browser information, interaction events, approximate geographic information, and behavioural data. We configure available privacy and masking controls to limit the collection of sensitive information. We do not intentionally use these tools to collect passwords, payment-card information, or other sensitive information. You may opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

(C) Google Login

Where you choose to sign in using your Google account, we receive only your basic profile information (name and email address) from Google solely for the purpose of creating and managing your account. We do not request or access your Gmail inbox, emails, or any other Google service data beyond what is necessary for authentication.

(D) Customer Content and Generated Video Data

As part of operating the Service, we process the content feeds, RSS URLs, and source articles you submit in order to generate AI-produced video content on your behalf. We store the feed configurations, generated video metadata (including titles, scripts, timestamps, and publishing logs), and channel settings associated with your account.

Content submitted via your feeds may include third-party material sourced from external publishers. You are responsible for ensuring that you have the necessary rights or permissions to submit such content for processing. You retain ownership of the Customer Content you submit to VideoSynq, and we do not claim ownership of it. We process Customer Content as necessary to provide, maintain, secure, and operate the Service, including transmitting it to authorised service providers and AI providers where required to perform the requested functionality.

Aggregate, anonymised statistics derived from platform usage (such as total videos generated or average processing times) may be collected and used for product improvement and marketing purposes, but will not identify you personally.

(E) AI Processing and Third-Party AI Providers

VideoSynq uses third-party artificial intelligence and video-generation services to provide certain features of the Service. Depending on the workflow and features used, Customer Content may be transmitted to and processed by providers including OpenAI and Google Cloud. This may include Google's Veo models where applicable.

Content processed by these services may include source articles, text, prompts, scripts, images, audio, video, metadata, and other materials that you choose to submit to the Service. We transmit information to these providers only as reasonably necessary to provide the requested functionality.

These providers process information in accordance with their applicable service terms, privacy policies, security practices, and contractual arrangements with VideoSynq. We use these providers under arrangements designed to limit their processing of Customer Content to what is necessary to provide the requested functionality, subject to their applicable service terms and legal obligations.

For OpenAI services accessed through its API or other applicable business offerings, OpenAI states that customer inputs and outputs are not used to train or improve its models by default unless the customer explicitly opts in.

You remain responsible for ensuring that you have the necessary rights, permissions, and lawful basis to submit content and personal data to VideoSynq for processing through these services.

Advertising and Cookies

We use Google AdSense to serve advertisements on our Site. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to our Site and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Google Ads Settings. We do not sell personal information to advertisers.

We use the following categories of cookies:

You may control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site.

Links to Third-Party Sites

The Site may include links to third-party websites, including content providers and publishing platforms such as YouTube. Such sites are governed by their own privacy policies, which are beyond our control. Once you leave our Site, any information you provide is subject to the privacy policy of the operator of that third-party site. We encourage you to review the privacy policy of any site you visit.

How We Use Your Information

We use the personal information you provide or that we collect for the following purposes:

• To provide, maintain, secure, and operate the Site and Service, including processing content feeds and generating AI video content.
• To analyse aggregated or de-identified usage information to improve the performance, reliability, and functionality of the Service.
• To manage your account, subscription, and billing.
• To publish generated video content to the channels and platforms you have configured.
• To communicate with you about your account, including for customer support.
• To send you service-related administrative notices (such as changes to these policies, billing updates, or security alerts) without requiring separate consent, as these are necessary for the operation of the Service.
• To send you commercial or marketing communications — only with your prior, explicit consent and always with a clear option to withdraw consent and unsubscribe at any time.
• To serve relevant advertisements through Google AdSense, based on your interactions with our Site. Ad personalisation is subject to your cookie preferences and Google's own privacy controls.
• To comply with applicable legal obligations.

We do not use personal information for any purpose that is incompatible with the purposes stated at the time of collection without obtaining fresh consent.

If you choose not to provide certain personal information, we may be unable to deliver some or all features of the Service. We will make reasonable efforts to notify you of this at the time of sign-in or subscription.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share personal information in the following limited circumstances:

• Service providers and subprocessors: We use third-party providers to operate and deliver the Service, including cloud infrastructure, authentication, payment processing, AI model and video-generation services (such as OpenAI and Google), video rendering, analytics, and publishing integrations. Depending on the features you use, these providers may process Customer Content and personal data on our behalf. We require service providers acting on our behalf to maintain appropriate confidentiality, security, and data-processing protections and to process data only as necessary to provide their services.
• Publishing platforms: Where you configure VideoSynq to publish content to third-party platforms such as YouTube or social media channels, we will transmit the necessary data (such as video files and metadata) to those platforms on your behalf, subject to your account authorisations and those platforms' own terms and privacy policies.
• Legal requirements: We may disclose personal information if required to do so by law, court order, or a competent government or regulatory authority.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

Aggregate, anonymised, or statistical information that cannot identify you personally may be shared with third parties, including for analytical or research purposes.

International Data Transfers

Some of our service providers and subprocessors may process personal data or Customer Content outside India, including in jurisdictions where our technology, cloud infrastructure, AI, analytics, payment, and publishing providers operate.

Where personal data is transferred across jurisdictions, we take reasonable steps to ensure that such transfers and processing are carried out in accordance with applicable data protection requirements and our contractual arrangements with relevant service providers.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law. Specifically:

• Account data collected via Google login is retained for the duration of your active account and for a reasonable period thereafter as necessary for legitimate business or legal purposes.
• Content feed configurations and generated video metadata are retained for the duration of your active account and deleted upon account closure, subject to any legal retention requirements.
• Billing and transaction records are retained for the period required by applicable tax and financial regulations.
• Analytics and advertising cookie data (Google Analytics 4, Microsoft Clarity, Google AdSense) is retained in accordance with the respective platform's default retention periods. We configure GA4 data retention to a maximum of 14 months.
• Content transmitted to third-party AI or video-generation providers is handled in accordance with the applicable provider terms, retention settings, and contractual arrangements governing our use of those services.

After deletion, residual copies may persist on backup systems for a limited period before full purge, and will not be used for any active processing during that time.

Information Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted (TLS) data transmission, encryption at rest where applicable, access controls, firewalls, and regular reviews of our data handling practices.

While we strive to protect your personal information, no security system is impenetrable and we cannot guarantee absolute security of data transmitted over the Internet. Where required by applicable law, we will notify affected individuals and/or the relevant authorities of a personal data breach in accordance with applicable requirements.

Your Rights as a Data Principal

Subject to applicable law, including the applicable provisions of the Digital Personal Data Protection Act 2023 (DPDPA) as they come into force, Data Principals may have rights in relation to their personal data, including the following:

• Right to access: You may request a summary of the personal data we hold about you and the purposes for which it is being processed.
• Right to correction and erasure: You may request that inaccurate or incomplete personal data be corrected, or that personal data no longer necessary for the stated purposes be erased.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to grievance redressal: You may raise a grievance with our designated contact (see below) and we will respond within a reasonable timeframe.
• Right to nominate: You may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, please contact us at contact@videosynq.com. We will make good faith efforts to respond within a practically reasonable time. We may ask you to verify your identity before processing your request. We will not charge a fee for reasonable requests.

Accessing and Updating Personal Information

You may access and update the personal information associated with your account by logging into your account settings or by contacting us directly. You may also close your account at any time, after which we will delete or anonymise your personal data in accordance with the retention periods described above. We may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardise the privacy of others, or are otherwise impractical.

Children's Privacy

The Site and Service are intended for users aged 18 years and above. VideoSynq is a professional publishing platform and is not directed at minors. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us at contact@videosynq.com and we will delete it promptly.

Changes to This Privacy Policy

RB Innovate LLP may update this Privacy Policy from time to time. We will notify you of significant changes by sending a notice to the primary email address associated with your account or by placing a prominent notice on the Site. The updated Policy will apply from its stated effective date.

Governing Law

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act 2023, the Information Technology Act 2000, and all applicable rules and regulations thereunder. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact us: